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Returns & Refunds

At Vavoom, we absolutely love when you love your purchased goodies.

We are so passionate about our products and we believe in high standards and quality control, but we also understand that even with this, things can still go wrong. Which is why we have ensured that our Returns/Refunds/Exchange Policy is a smooth and easy process giving you the stress free security that if your product is faulty, damaged or just simply received the wrong goodie we will be here to take care of you.

You know it, and we know it - online shopping can be hard and lets face it, a bit of a gamble too.

Let's be honest, we’ve all looked at multiple things online and wholeheartedly believed it would suit our home and we genuinely thought that squeamishly yellow, brown and red fluffy rug was going to be the accent of our living room (that sentence was not based on a true story… *cough*cough*)

So what do we do when we are stuck with something that just doesn’t suit? Luckily, at Vavoom we’ve got your back because we understand that things in real life are often different to those online.

Which is why you’ve got 30 days to return your product!

“Wow you guys are awesome"

Oh stop it…. We think so too!

All you need to know is below ;

Step 1: Make sure you notify us straight away

Step 2: Make sure it’s in the original packaging

Step 3: You’ll need to shoulder the expense of shipping the product back to us using the same method that was used to send it to you. The reason we say this is because fragile furniture cannot be sent with traditional couriers, as they tend to break things!

Good question. I’m glad you asked! To make a claim it’s super easy, just send us a quick email with these details below to lodge your claim.

Our email is support@vavoom.com.au

What we need from you -

1. Your name, email address, delivery address and contact telephone number

2. Your original order number

3. Date of purchase and your method of payment 

4. The product item number, price and description of the item that you wish to exchange, return, or refund and the reason. If you can, please provide a photo of any damaged goods where possible.

Once we receive your email we’ll handle the nitty gritty stuff and organise the next step, we’ll also give you a call to keep you in the loop with how the process is going to go ahead.

Same rules apply in this instance. We will only accept the claim if your product has been damaged in transit or there is a manufacturers fault. We do not offer a refund/return/exchange if you have changed your mind on custom made products.

Once you place your order with us we are pretty quick to get that stock secured with the supplier. Once we have secured this stock with the supplier we cannot cancel your order. So if you decide you need to cancel this order, please contact us straight away and we will endeavour to assist in anyway we can.

Every effort has been taken to provide you with accurate colour descriptions and images, however there may be reasons why the colour of your item on arrival is not as depicted on your screen due to the many variances in colours by different computer, tablet and mobile screens or they are handmade pieces. We are unable to offer a refund due to a colour variation.

If you are really worried about how the colour is going to arrive, give us a call. We can often find swatches or even describe what the colour is like in person. Remember, we’re here to help you in any way we can.