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FAQs

We wish it were easy enough to have all of our stock accessible at once. We tried looking into having a cloning machine that just built what we needed then and there in 3 seconds with very minimal work and costs involved, but we were told that’s just not possible right now. Thanks a lot modern science!

We try very hard to make sure that the huge range list we have on our website is available and ready to go - but unfortunately this is not always the case. Some of our ranges will sell out fairly quickly or will require pre-ordering with lead times. As quick as we normally are in having this stock availability checked on the website, we can sometimes miss a couple items. If you would like to double check the stock prior to ordering, please email at sales@vavoom.com.au or give us a ring on 1300 577 079.

Currently our Showroom is unavailable - but don’t worry, we’re in the midst of getting this organised and set up for you. We’ll make sure you know when it is open, but for now, let the tension build!

We accept the following;

- Mastercard

- Visa

- Paypal

- Direct Debit

- AMEX

- Zipmoney

- AfterPay

- Crypto Currency (Coming Soon! How cool are we?)

We can also take payments over the phone, so give us a ring and we’ll pop your payment through our secure system.

If you’re like us, we’re very particular about making sure our security is of the highest standards. We use best in class payment processing platforms to ensure your credit card and other data remains private and secure at all times.

We have a few different delivery options, so make sure you head over to our delivery page to find this info. In summary, you can easily click the “Calculate shipping” button on any product page to input your postcode and get a quote.

We want to say that you’ll have it in 10 minutes, but apparently it’s wrong to give false hope and we’ve got to stop trying to live in 2050. Even with science not being on our side 99% of our orders are delivered to you within 7-14 business days and that’s the next best thing, however we all know that sometimes life decides to be difficult and delays do happen. If this does happen, we will contact you within 2-3 days of placing your order. At this time we will advise you of the new estimated delivery date and we’ll discuss options with you.

Yes please! To ensure that your product is delivered safely and to the correct address it is advisable to have someone present to accept the goods and to check that it is the correct product. We also need someone to sign for your products.

I tried building a table once and I viciously yelled at it for not working. Unfortunately mental damage isn’t something we can fix, but if your product is physically damaged then send it on back to us. We’ll give it a stern talking to.

If your item is damaged, you’ll just need to make a claim so we can organise the next steps. Please refer to our refunds and returns policy page for more information.

Listen, we get that sometimes things don’t work out! We accept returns/refunds/store-credit for change of mind items if postage is covered by the buyer. Please refer to our Refunds and Returns Policy page for more information.

You sure can! Give us a call or send us through an email of the product you would like to see more of and we will work on getting a better, more detailed copy for you.

Fortunately, no! We cover all that for you so no sneaky additional charges are going to pop up that you don’t know about.

We love visitors, so of course you can! We just ask that you first give us a buzz so we can organise it and secondly bring help along if it’s going to be a heavy item. Back in our Arnie Schwarzenegger days we would have just carried it for you by balancing it on our biceps, but as the years have flown away, so have our muscles.

We’ll give you all the dimensions and weight so you can organise a vehicle and sweet talk whoever you need to help carry it out.

You finally found what you’ve been looking for all this time and it’s out of stock! Unfortunately it does happen but fortunately we can still assist you. Give us a buzz and we’ll check to see if there is a lead time on the product coming back in stock, if it’s going to come back in stock, and when will it be available.

Loving where your head's at - we’re pretty avid bargain hunters here at Vavoom, so we will offer a discount if you want to buy in bulk with us! We get super, wagging our tails, excited about these opportunities and love helping our customers achieve the final look they are after, make sure you contact us and we’ll be more than happy to discuss options and inspiration with you!

We don’t see why not? We love working with trades and special projects!

Contact us on 1300 577 079

We thought you’d never ask! We jump at the opportunity, and when we say jump we literally mean jump.  

Helping our customers work to achieving their dream home is our dream and most importantly our passion.

And luckily, we happen to have the world's greatest interior designer on our team (we’re not at all biased)

I’m not saying Elle is Superwoman but have you ever seen the two of them in the same room together..?

Warranty worried we wouldn't offer this? Ok - maybe that joke sounded better in our heads.

We do offer a 12 month manufacturers warranty so that should give you some further peace and mind when purchasing something from us!

In the voice of the infamous horror movie The Ring “you have 30 days”

Just kidding, how creepy is that movie though?

In all seriousness, you do actually have 30 days. Just make sure it’s in the original packaging and that you contact us straight away to get further details. Otherwise head on over to our Returns page for more info.

We see your price, and we’ll match it. We know it’s unfair seeing something cheaper somewhere else but really wanting Vavoom. (We feel the love)

Send us through the price you have seen and we’ll have a quick squiz and let you know if we can match it for you!

First of all, aren’t you lovely. A voucher for Vavoom is the gift that keeps on giving. We know we’re awesome, you know we’re awesome, and now you can share our awesome with someone extremely lucky.

Got a question we haven’t answered? Please make sure you ask us!