Returns & Refunds

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

SALE ITEMS

All sale items in-store and online have been heavily reduced which is why we don't offer exchanges, refunds or returns on these items. Items Purchased in any promotional sales are final and are not able to be returned unless Faulty. These items will show "This Item is Non-Refundable'' in the description of the product.

If you received an item that you believe has a manufacturing fault, please email right away and provide a photo or two showing the defect/fault, which will speed up the returns process. info@vavoom.com.au

We do not refund original shipping fees and do not cover return shipping fees.

Return shipping charges will be waved only if the returned item is Faulty.

CHANGE OF MIND

Unfortunately we don't offer Refunds on change of mind purchases however we can offer an exchange or store credit.

Our friendly staff are happy to send you more images or answer any question you have before you make your online purchase as we understand purchasing online can be a bit of a gamble.

GIFTS

If you purchased a gift for someone and they aren't happy with it, we can offer an exchange for the full value minus the shipping cost.

MORE INFORMATION ON RETURNS...

If you have an item to return, please make sure you adhere to the below guidelines.

Please return the item to us with proof of purchase - order number and/or invoice to:

Vavoom

294-294 Hoddle St

Abbotsford, VIC 3067

Good question. We are glad you asked! To make a claim it’s super easy, just send us a quick email with these details below to lodge your claim.

Our email is support@vavoom.com.au

What we need from you -
1. Your name, email address, delivery address and contact telephone number
2. Your original order number
3. Date of purchase and your method of payment
4. The product item number, price and description of the item that you wish to exchange, return, or refund and the reason.
5. If the item is damaged or arrived in not-so-perfect condition please send one close up photo of the item and one photo of the damage from a further distance so we can see where it is exactly on the item and help us best deal with it. Once we receive your email we’ll handle the nitty gritty stuff and organise the next step, we’ll also give you a call to keep you in the loop with how the process is going to go ahead.
6. Should there be a Manufacturers fault with your item you must notify us within 7 days after delivery. You will be offered a replacement item if available. If a replacement item is not available you will be offered a similar item at a similar price, store credit or a refund depending on the situation. Faults not reported within 7 days are not eligible for a refund so please check your products as soon as they are delivered for peace of mind.
7. Should an item be faulty or damaged on delivery VAVOOM needs to be notified within 7 days of receiving the delivery.: VAVOOM will replace or repair the faulty goods at their discretion OR if we are unable to provide a new replacement, VAVOOM has the option to offer a full or partial refund dependant on the amount of damage to the product.

A refund is not available if a replacement item is available

Mirror, Mirrored Furniture, Framed Prints & Canvas Artwork Returns. Unfortunately due to the delicate, meticulous and fragile nature of the packaging of mirrors and mirrored furniture, a refund or replacement cannot be offered if the item is removed from its packaging as it is very hard to secure the items again for insurance purposes with a courier/shipping company. Change of mind policy. So you don't love it? Well, don't fear! We get it. We will happily offer you store credit for any item purchased that you aren't happy with. However, we do request a restocking fee dependent on the price of the goods and shipping costs and fees incurred.VAVOOM reserves the right to charge an administration fee of up to 15% of the order value when orders placed are cancelled and then reinstated by the purchaser to capture promotional discounts.

Same rules apply in this instance. We will only accept the claim if your product has been damaged in transit or there is a manufacturers fault. We do not offer a refund/return/exchange if you have changed your mind on custom made products.

Once you place your order with us we are pretty quick to get that stock secured with the supplier. Once we have secured this stock with the supplier we cannot cancel your order. So if you decide you need to cancel this order, please contact us straight away and we will endeavour to assist in anyway we can. VAVOOM reserves the right to charge an administration fee of up to 15% of the order value when orders placed are cancelled and then reinstated by the purchaser to capture promotional discounts.

Every effort has been taken to provide you with accurate colour descriptions and images, however there may be reasons why the colour of your item on arrival is not as depicted on your screen due to the many variances in colours by different computer, tablet and mobile screens or they are handmade pieces. We are unable to offer a refund due to a colour variation.

If you are really worried about how the colour is going to arrive, give us a call. We can often find swatches or even describe what the colour is like in person. Remember, we’re here to help you in any way we can.